Refund policy

Contact us

Email ephomebrew@outlook.com with your order number and, if you wish, the reason for your return. We will explain the return arrangements.

Changing your mind

For eligible online purchases, you can tell us you wish to cancel within 14 days after receiving the goods, then return them within a further 14 days. You may inspect goods as you would in a shop. We may reduce a refund for handling beyond what is necessary to establish their nature, characteristics and functioning.

You pay the direct cost of returning an unwanted item. Where we agree to provide a return label, we will tell you its cost before you accept it. Our usual return arrangement requires you to print a label and take the parcel to a suitable drop-off point or locker; any optional home collection must be agreed separately.

We refund the price and the cost of our least expensive standard outbound delivery where required. Extra costs for a delivery upgrade are not refundable for a change of mind. Refunds are made to the original payment method within 14 days after we receive the returned goods or evidence that you sent them back, whichever is earlier.

Faulty, damaged or incorrect goods

Contact us if goods arrive faulty, damaged, incorrect or not as described. We will arrange an appropriate remedy and cover reasonable return costs where required. The change-of-mind return rules do not restrict your rights for faulty goods.

A minor cosmetic dent in an intact tin does not necessarily affect its contents. Contact us about leaks, damaged seams, swelling or other signs that the product may be compromised; do not use a suspect product. Your cancellation and statutory rights remain unaffected.

Brewing problems

If a kit does not perform as expected, we will help investigate. Include the kit name, batch number, storage history, start date, temperature and hydrometer readings if available. We do not assume a batch failure proves either a product fault or customer error.